Shipping policy

Order Processing:
Please note that our order processing time is up to 7 days from the date of purchase. This allows us to ensure that your shoes are carefully prepared and packed for shipment.

Delivery Timeframe:
After processing, the typical delivery time for your shoes is between 14 to 21 days. Most of our customers experience delivery towards the shorter end of this window. We strive to get your shoes to you as quickly as possible!

Incorrect Shipping Address:
It is the customer’s responsibility to provide the correct shipping address at the time of order. Please review your shipping details carefully before finalizing your purchase. If you realize that you have provided an incorrect shipping address, you must notify us within 24 hours of placing your order. If we are not informed within this timeframe, we cannot guarantee the order can be re-routed. Accordingly, we are not responsible for any issues that may occur due to incorrect shipping information provided by the customer. Any complications with delivery under such circumstances will be the responsibility of the customer.

Tracking Your Order:
Each order is assigned a unique tracking number, which will be provided to you once the shipment is on its way. This tracking number allows you to view real-time updates, including an estimated delivery window. You can easily monitor your order's journey to your doorstep.

Delivery Service:
Your order will be delivered via your local postage carrier. They are responsible for the safe and timely delivery of your package.

Post-Shipment Inquiries:
Once we ship your shoes, any questions regarding the delivery should be directed to your local postage carrier. This is because they have the most current and detailed information on your package's status. However, if you need assistance in contacting them or have other concerns, feel free to reach out to us. We are here to help!

Thank you for shopping with us, and we hope you enjoy your new shoes!