Refund policy
To process a return or shipping claim, please access our customer portal
What is Redo?
When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE.
If you decide not to buy Redo, you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy below:
We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Additionally, returns and exchanges will not be accepted if the items have been exposed to smoke. Items returned with a smoke odor will be considered damaged and ineligible for return or exchange. Scuff marks or dirt on the bottom of the shoe will also be considered damaged. Items returned with missing insoles or bags will be subject to a $5 fee subtracted from your refund. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@widecomfortshoes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Items not eligible for refund are anti-odor sprays, worry free shipping protection, or any kind of shipping Insurance purchased from us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@widecomfortshoes.com.